My wife and I usually have a get a take out. Usually the beef curry, barbecued ribs and chicken curry rolls. Good helpings.
Waiter was brilliant. Knew the menu very well and as I was a lone traveller staying at a local b and b he put me near the TV and away from the more noisy customers by the window. Much appreciated! Very nice food and good portions.
As a regular customer for years I was recently disgusted by the staff of Charlie Chan's. Having ordered for home delivery I get a call from the driver that he has arrived. We sit at the front door and give up after a reasonable wait. I contacted the driver twice to no response. I called the restaurant 10 Min later to find out what was happening. I was immediately handed over to a member of kitchen staff who didn't seem to understand any of the points I was making about my order having not arrived. Eventually he became argumentative claiming that he had only put it in the taxi for delivery a few minutes prior. I explained after being lied to and the food having been sat in a taxi for over 10 minutes I was no longer willing to pay. A problem that could have been solved with polite customer service, instead I got an argument and lies from a business I hadn't yet paid. I will now withdraw my custom for a period of a year and check back in 2019 to see if attitudes have altered in that time.
Great food and brilliant value, we really enjoyed our takeaway. Staff were okay but a little room for improvement in terms of friendliness and approachability.
Food is good, but the place is on the verge of going bang imo. Shop in the old restaurant now which you are followed around by staff like a criminal. No menus no change in till. Gone really downhill from years ago
Charlie Chan is a UK Meal Takeaway based in Thurso, Scotland. Charlie Chan is located at 2 Sinclair St, Thurso KW14 7AJ, UK.
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